Edit or cancel my booking

If you have already booked with us and would like to amend, postpone or cancel your Site Hire booking, you can do this online.

Bookings that fall within 7 days cannot be amended or cancelled online. Please view More Information below for further details.

Search for my booking

• Your booking reference number which can be found in the confirmation message sent to your email address
• Your email address you used when you confirmed your booking

1. Click on the link below to search for your booking.
2. Enter your booking reference number (include any zeros ‘0’ in this number).
3. Enter the email address you used to make your booking.
4. Select ‘Search’. Your booking summary will appear ready for any changes.
5. Select ‘Edit Booking’ to make immediate changes.
6. You will be asked to confirm that you wish to change your booking. Your current booking will be cancelled and a promo code will automatically generate and load to your booking (and an email with this code will be sent to you).
7. Continue to amend your booking and confirm your changes when completed. A new confirmation email and booking reference number will be emailed to you.

1. Click on the link below to search for your booking.
2. Enter your booking reference number (include any zeros ‘0’ in this number).
3. Enter the email address you used to make your booking.
4. Select ‘Search’. Your booking summary will appear.
5. Select ‘Cancel Booking’ to remove your booking
6. You will be asked to confirm that you wish to cancel your booking. Your current booking will be cancelled and a confirmation email with a promo code will be sent to you. You will have 12 months to use the code, after which it expires.

In the case of inclement weather, you are able to cancel or postpone your booking by notifying the Duty Ranger on 0408 864 798 prior to 9:00 am on the day of the event and an email notification sent to [email protected].

As per Sydney Olympic Park terms & conditions hire bookings cannot be refunded. You can however postpone your booking for up to 12 months from the date of payment.

If you have any questions in relation to your booking, please visit frequently asked questions.

If you need further assistance, please contact [email protected].