Terms & conditions
The Sydney Olympic Park Aquatic Centre is an organisation that respects and is considerate of the individual’s right to privacy. The individual details required on this form will be used for administration purposes related to the facility or service for which it is being completed and for communicating information to you from the Centre regarding any of the Centres’ facilities, programs, services or promotions that are deemed appropriate to your interests and needs and which may enhance your use of the Centre.
The Sydney Olympic Park Aquatic Centre will not make this information available to any third party unless it is necessary as part of the provision of this product or service. By agreeing to these terms and conditions you are providing the Centre with consent to use your individual details for such purposes. Full details of the Centres’ Privacy Policy.
Cancellation Policy
Credits will only be issued under the following guidelines:
- Credits are only considered for students who have incurred the following:
- Major illnesses/injury, COVID or hospitalisation
- Moving house or relocation (out of the 10km area) - Credits will not be granted for holidays
- Credits are calculated from the date the swim school office was notified of the cancellation.
- Application for credit need to be submitted by the end of the holiday period.
- Credit – money will be credited to you to use for future programs.
To apply for credit
- An email must be sent to [email protected]
- The following needs to be returned with the form:
- Letter outlining the reason for the application and the number of sessions missed (Attention letter: Aquatic Programs Supervisor).
- Doctor’s certificate – required for all medical considerations, dates need to reflect number of sessions missed.
- Receipts
- The Aquatic Programs Supervisor will approve each credit application and send a letter of confirmation.
- Refunds will not be granted for cancellations.
Approval notification
- Once your credit has been reviewed, a letter will be sent outlining the amount of credit the swim school is holding.
- To make future bookings you will need to contact the swim school to go through available options. There is no guarantee of a future preferred position in any program.
Clinic cancellations
Class occupancy is a major factor in determining whether or not a clinic will need to be cancelled. In the event that your chosen class is not 60% full, a Swim School staff member may contact you to offer you an alternative session or refund. All lessons cancellations are at the discretion of the Aquatic Programs Supervisor.